הטיקט
נושא: FW: Your Cisco auto renewal summary
חידוש רישיון עבור
Sub1438000
Cisco Umbrella Security
01-Mar-2025
תודה 🙏
איתן קלדרון
מנמ"ר - אפסילור-דלק חשמלי בע"מ
טלפון: 02-9906600
טלפון נייד: 054-6919916
פקס: 153-2-9906600
ח.פ: 511067480
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www.arotech.com<http://www.arotech.com/>
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From: Cisco <no-reply@path.cisco.com>
Sent: Tuesday, January 7, 2025 8:11 AM
To: Eitan Calderon <eitan@arotech.com>
Subject: Your Cisco auto renewal summary
[NOTICE: This message originated outside of our mail server -- DO NOT CLICK on links or open attachments unless you are sure the content is safe.]
Visit your renewal dashboard for more details
View Web Version<https://view.path.cisco.com/?qs=64e98d731021dfd3711c76d5e23f782a885722c933e9bf80d36f95fa8c36a831f1acacca89b26105c79af9fc805feafb0a26e62537b2eeb0668e2a309926464c7ca6aea541271cee44fd05526354b710>
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Subscriptions that will auto renew soon
The following subscriptions will automatically renew for an additional renewal term on the auto renew date. No action is required. If you would like to make changes, contact your Cisco partner.
Auto Renewal: No action needed
Contract / License Number
Service Coverage / Software
Auto Renew Date
Sub1438000
Cisco Umbrella Security
01-Mar-2025
You may have additional auto renew subscriptions not listed here.
See all your auto renewals > <https://click.path.cisco.com/?qs=c372bdd73e170993fdeb50e36e7fbc909208daa4e1223d33fead14db315bb50fefbfe748ac6ad12b6eafce31f23a2e8b32357902a8df3a7d90f26de6cfe0e6b0>
[Support]
Help your partner help you
Grant your partner access to view your entire installed base.
Learn more <https://click.path.cisco.com/?qs=c372bdd73e17099309d043d86911ab8d8f58c9d97b39a1854ed2d95860149272407d4046125e6ceef490cfe64670a8ec1e18bcf1df6496f005dcf125d9763983>
Need help with your auto renew subscriptions?
Your Cisco partner is authorized to make changes to auto renew subscriptions. For assistance, Contact us <https://click.path.cisco.com/?qs=c372bdd73e17099334bb91ef88288475ac955bc90c579fc88bfc8d7db3a667fa4d3085370a46aa45090c257882623939a42c25dfbd5e1d7fa30440a716622cc2>
[Expiring Soon]
This email contains links to renew.cisco.com and our records show that you do not yet have the right access associated to this email address. Learn how to quickly get access to this easy-to-use dashboard for visibility into your installed base — including all your upcoming renewals and coverage details. Learn more<https://click.path.cisco.com/?qs=c372bdd73e170993d9609a9c40f2464c7c6f9aae89f218c6cfd47b2c2bad23b21a768a6e03d2e2a777b2e47a3509f37006b8c30b49016007e0740fd9d2d301a7>
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Manage notifications: Review or update the resources you receive and recommend resources for your teammates.
Log in to Notification Center ><https://click.path.cisco.com/?qs=c372bdd73e170993cc193e362db8c2e21665819fa67dae5402592aab06be258d248144ba2c6a99902c237394caff40af02250eb1f1ef1d08e5893dec6ca467a9>
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טיוטת תשובה (ניתן לערוך)
חיוב:
אוטומטי (15 דק' / 30 דק' אחרי 4 תגובות)
סטנדרטי (15 דק')
שיחה ארוכה (30 דק')
חיבור מרחוק (60 דק')
שלח תשובה
דחה
מקורות מה-KB
freshservice_ticket · מצגת יוסי פרנק (score 0.53) freshservice_ticket · FW: התקבל טופס קליטת לקוח חדש : טריאדג' איי.אל בע"מ- חוזה וטופס קיק אוף (score 0.50) freshservice_ticket · אנחנו מנסים להשיג כרטיס כזה עבור המכונה של מולטיפרס.. יש אפשרות להשיג את זה אצלכם ? (score 0.47) freshservice_ticket · ליטך - המחשב מתנתק (score 0.46) freshservice_ticket · חיבור מרחוק של ליטל (score 0.39)
נימוק של המודל
This ticket is a forwarded Cisco auto-renewal notification email. The customer (Eitan) forwarded it with a simple 'תודה' (thanks), but it's unclear what action they want from IT support. The KB chunks provided don't contain relevant information about Cisco licensing or renewals - they contain unrelated tickets about presentations, client onboarding, hardware cards, network disconnections, and remote connection issues. Since there's no clear request and no relevant KB information, I'm drafting a response that acknowledges receipt, explains what the Cisco email means (auto-renewal, no action needed unless they want to make changes), and asks clarifying questions about what specific help they need. This is appropriate when a ticket lacks a clear action item.