AD Sync not working with Azure AD
agent: Hi Eitan Calderon, We see that there are some users that have a synch problem: Exchange: Failed to sync the ArchiveGuid 00000000-0000-0000-0000-000000000000 of mailbox 22e006d3-ec73-4d70-923d-1c45dacbbf97 because one cloud archive fd14568c-eaab-4dbf-ba47-7c113d8beda6 exists..; Ticket: https://help.sccn.co.il/helpdesk/tickets/11549 Best Regards Sharon Carciente Chief executive officer at SCCN Ltd. P 08-970-8022 E sharonc@sccn.co.il W www.sccn.co.il
agent: Hi Eitan Calderon, Errors were found while syncing to the Azure Ad. Start-ADSyncSyncCycle : System.InvalidOperationException: Connector: arotech.onmicrosoft.com - AAD is busy. at Microsoft.MetadirectoryServices.Scheduler.Scheduler.StartSyncCycle(String overridePolicy, Boolean interactiveMode) at SchedulerUtils.StartSyncCycle(SchedulerUtils* , Char* policyType, Int32 interactiveMode, Char** errorString) At line:1 char:1 + Start-ADSyncSyncCycle -PolicyType Initial + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : WriteError: (Microsoft.Ident...ADSyncSyncCycle:StartADSyncSyncCycle) [Start-ADSyncSyncCy cle], InvalidOperationException + FullyQualifiedErrorId : System.InvalidOperationException: Connector: arotech.onmicrosoft.com - AAD is busy. at Microsoft.MetadirectoryServices.Scheduler.Scheduler.StartSyncCycle(String overridePolicy, Boolean interactiv eMode) at SchedulerUtils.StartSyncCycle(SchedulerUtils* , Char* policyType, Int32 interactiveMode, Char** errorString) ,Microsoft.IdentityManagement.PowerShell.Cmdlet.StartADSyncSyncCycle We have removed all the relevant symbols from the asset data ofthe user. The sync is working fine now. Ticket: https://help.sccn.co.il/helpdesk/tickets/11549 Best Regards Sharon Carciente Chief executive officer at SCCN Ltd. P 08-970-8022 E sharonc@sccn.co.il W www.sccn.co.il
The most relevant KB entry is ticket #12113 which dealt with AD Sync stopping for 24+ hours due to service account permissions ('logon as service' permissions). Since the current ticket lacks details, I'm requesting specific information (error messages, screenshots, timeline) while mentioning the previous solution as a possible direction. I'm being careful not to promise this is the exact solution, but rather gathering information to diagnose properly.